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Qualifications:

 

Cert III in Business

Fundamentals of Practice Management (short course)

 

Languages spoken: 

 

English

 

Area of work: 

 

Oversee day-to-day Workflows, Coordinate Internal Processes, Daily Clinic Operations and Processes, Client Relationship Management, Practitioner Support

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Experience: 

 

Coming from over five years of experience in various administrative roles with the Department of Police, Fire & Emergency Management, I joined IKAA in July 2022, initially taking on the role of Administration Officer. 

 

Having a strong foundation in operations, stakeholder engagement, and high-level administrative support in dynamic environments, as well as in administrative operations and a proactive approach to team support, I progressed to the position of Operations Coordinator, where I now hold a lead role within our Operations Team. 

 

In this role, I oversee day-to-day workflows, coordinate internal processes, and support the delivery of efficient and effective outcomes across the organisation.

 

I’m passionate about building streamlined systems, fostering team collaboration, and ensuring our operational practices align with our broader organisational goals.

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What I love about my work:

 

I absolutely love working at IKAA, especially being surrounded by such friendly and supportive colleagues who make every day enjoyable. One of the best parts of my role is seeing the bright, smiling faces of our clients—it’s incredibly rewarding to know we’re making a positive difference in their lives. I also enjoy those little moments of connection, like handing out stickers after a session. It’s a simple gesture, but it often brings so much joy and helps build a warm, trusting relationship with each client.