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Qualifications:

 

Fundamentals of Practice Management (Short Course)

Certificate III in Telecommunications

Professional Development including:

• Facilitating Work Related Conflict Discussions

• Handling Conflict: Customer Complaint and Resolution Conversations

• Presenting with Impact: Presentation and Public Speaking

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Languages spoken: 

 

English

 

Area of work: 

 

Business and Clinic Operations and Processes, Workplace Culture and Team Support, Client Services and Relationship Management, Clinical Services Intake and Coordination

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Experience: 

 

I joined Independent Kids and Adults (IKAA) in mid-2020, drawn by my long-standing passion for the allied health sector. What began as a role in administration quickly evolved into a broader leadership position, and I proudly stepped into the role of Practice Manager in late 2021.

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My professional experience spans small business, corporate, and government settings, including sectors such as hospitality, real estate, government services, and telecommunications.

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Across these roles, I’ve developed strong capabilities in customer service, operational support, team coordination, and conflict resolution—skills that continue to serve me well in a dynamic and client-focused environment like IKAA.

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What I love about my work:

 

Supporting others to thrive - whether it’s our clients or my colleagues - is what drives me. I find real meaning in creating a workplace culture where people feel valued, heard, and empowered to be their best selves.

I feel privileged to be part of an organisation that places such a high value on inclusiveness, diversity, and community impact. Every day, I’m inspired by the passionate and creative team I work alongside, and I take great pride in contributing to the positive changes we help bring to the lives of individuals and families.